Warranty & After-Sales Service

LEGAL GUARANTEE (EU Directive 2019/771)

Conformity Guarantee

All products sold are covered by a legal guarantee of conformity for a minimum of 2 years from the date of delivery, as required by EU law.

What is Covered
Products must be as described and fit for their intended purpose. Products must have the quality and performance characteristics expected for cycling gear. Defects in materials or workmanship.

How to Make a Guarantee Claim
Contact us at bike@bestpricebike.com; or +37125984435 within 2 years of delivery.
Provide proof of purchase (order number or receipt), Describe the defect or non-conformity issue, Provide photos if possible.

Your Rights Under Guarantee
First, we will repair or replace the defective product at no cost to you. If repair or replacement is impossible or disproportionate, you may request a price reduction or full refund. 

Time Limits
You must notify us of any defect within 2 months of discovering it. For defects appearing within the first 12 months, we presume the defect existed at the time of delivery. For defects appearing after 12 months, you may need to prove the defect existed at delivery

MANUFACTURER'S WARRANTY

After purchasing the product, it can be registered on the manufacturer's warranty website and the warranty can be obtained in your home country, at authorized service centers, please contact us for more information.

Some products may come with additional manufacturer's warranty. Please check the product documentation for specific warranty terms from the manufacturer.

AFTER-SALES SERVICE
Technical Support
Email: bike@bestpricebike.com
Phone: +37125984435
Response time: Within 48 hours on business days

Repair Services
We offer repair services for products purchased from our store. Contact us for a repair quote and timeline. Warranty repairs are free of charge

Spare Parts
We can help source spare parts for products sold in our store. Contact us with your product model and part needed.

Product Care Advice
We provide guidance on proper maintenance and care of cycling gear
Contact us for cleaning, storage, or maintenance questions.

RMA PROCESS
Contact us at bike@bestpricebike.com or +37125984435 to request a Return Merchandise Authorization (RMA) number
Provide your order number, reason for return, and photos if the product is defective
Wait for RMA approval and return instructions before sending items back
Pack the item securely in its original packaging (if possible) with the RMA number clearly marked on the package

Return Address:

betspricebike.com SIA
RMA Department
Lastādijas ielā 68, Rīga, LV-1003
Latvia, EU

CONTACT FOR WARRANTY AND SERVICE

Email: bike@bestpricebike.com
Phone: +37125984435